Table of Contents
Getting Started
     Quick Start Guide
Hostel Setup
     Hostels
     Admins
     Employees
     Hostel Information
     Bed Groups
     Bed Types
     Beds
     Amenities
     Documents & Files
     Location Information
     Photos
     Store Items
Reservation System
     Orders
     Reservations
     Adding Reservations
     Editing Reservations
     Cancellations
     Calendar
     Weekly Payouts
     Refunds
     Reports
     Reservation Settings
     Reservation System Plugin
     Search Orders
     Bed Rates
     Tax Rates
     Discounts
     Holidays
     Block Off Beds
Support
     Customer Service
Cancellations

Hostel admins and employees can cancel reservations and orders. Customers can cancel reservations and orders online if the hostel enables this option. This can be configured in the reservation settings. To update this option, click on 'Reservation Settings' under the hostel's menu.

If this option is disabled, customers will be instructed to contact the hostel directly to cancel their reservation.

Reservations can be cancelled from the reservations page. To do this, click on the 'Cancel Reservation' link when viewing the reservation.

Orders can be cancelled from the orders page. To cancel an order, click on the 'Cancel Order' button when viewing the order.



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