Table of Contents
Getting Started
     Quick Start Guide
Hostel Setup
     Hostel Information
     Bed Groups
     Bed Types
     Documents & Files
     Location Information
     Store Items
Reservation System
     Adding Reservations
     Editing Reservations
     Weekly Payouts
     Reservation Settings
     Reservation System Plugin
     Search Orders
     Bed Rates
     Tax Rates
     Block Off Beds
     Customer Service
Customer Service


Hostel admins or employees that have questions about the Hostel Reservation Hub system, or need help with with reservations can contact us using any of the following methods listed here. Email is the preferred method of contact. In most cases, emails are typically responded to within 12 hours, seven days a week.


Phone: (619) 713-8787

Hostel Reservation Hub
P.O. Box 381
Carlsbad, CA 92018
United States


Hostel Reservation Hub does not yet have a call center. Customers can login and view their reservations online at or from a hostel's reservations page if they use the Hostel Reservation Hub plugin feature. Customers can also cancel reservations online if the hostel enables this option. If customers still need assistance, they are instructed to contact the hostel directly for help with their reservation or if they need to make reservation changes.

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