Table of Contents![]() Quick Start Guide ![]() Hostels Admins Employees Hostel Information Bed Groups Bed Types Beds Amenities Documents & Files Location Information Photos Store Items ![]() Orders Reservations Adding Reservations Editing Reservations Cancellations Calendar Weekly Payouts Refunds Reports Reservation Settings Reservation System Plugin Search Orders Bed Rates Tax Rates Discounts Holidays Block Off Beds ![]() Customer Service | Editing Reservations Changing a Reservation To edit or change a reservation, search for and view the reservation page. As an admin or employee, there will be an option to edit the reservation. Click 'Edit Reservation'. This will bring up a 'Search Available Beds' page. However, at the top of the page it will indicate that you are making a change to an existing reservation. Enter in the desired search criteria and click the 'Search' button. Review the list of available beds. Select an available bed and click the 'Select' button. The next page will show the existing reservation details and the new reservation details selected. To confirm the new reservation changes, click the 'Yes' button. To cancel the changes, click the 'No' button. Updating Customer Information To edit customer information on a reservation, click on 'Edit Information' in the customer information section. ![]() Updating Billing Information When viewing a reservation as a hostel admin or employee, you can update billing information by clicking on 'Edit Reservation Amounts'. ![]() This will bring up a page where you can edit the following totals:
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