Table of Contents
Getting Started
     Quick Start Guide
Hostel Setup
     Hostels
     Admins
     Employees
     Hostel Information
     Bed Groups
     Bed Types
     Beds
     Amenities
     Documents & Files
     Location Information
     Photos
     Store Items
Reservation System
     Orders
     Reservations
     Adding Reservations
     Editing Reservations
     Cancellations
     Calendar
     Weekly Payouts
     Refunds
     Reports
     Reservation Settings
     Reservation System Plugin
     Search Orders
     Bed Rates
     Tax Rates
     Discounts
     Holidays
     Block Off Beds
Support
     Customer Service
Reservations

Reservations are a core component of the Hostel Reservation Hub system where customers, hostel admins, and employees can reserve beds. Reservations and reservation numbers are specific to a particular bed reserved for specific dates. Reservations are a part of orders. If more than one bed was reserved in a single order, each bed will have its own reservation number.

Viewing a reservation has the following components:

  • Customer Information
  • A description of the bed that was reserved: bed name, dates, nights, and number of adults and children.
  • Notes - Hostel admins and employees can enter and view notes for the reservation.
  • Transaction Log - Hostel admins and employees can view a history of what has happened with the reservation.
  • Reservation Summary - A detailed payment breakdown. Admins and Employees can make changes as needed.
  • Cancel Reservation - Hostel admins and employees can cancel the reservation from here. Customers can also cancel their reservation if the hostel allows this option in the reservation settings.
  • Customer Check-In - Hostel admins and employees can check customers in and out.




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